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FAQ


Size/Fit

 


Material 

 


Placing Your Order/Shipping 

 

 


Exchanges/Returns 

 


SIZE/FIT

 

What sizes do Faire Child pieces come in? / How do I decide what size to buy for my child?  

Our available sizes are 2/4, 4/6, 6/8 and 8/10.

But we all know that age doesn’t mean you’re a certain size – so we made you a size guide to find the perfect fit for your little one!

 

How do the clothes fit?

At Faire Child we believe your children’s clothes should grow with them. Faire Child’s Classic Rain pants and Dungarees have 10cm of cuffing, adjustable suspenders and snaps on the waistband. All of our coats have 10cm of adjustable cuffs on the sleeves as well. The adjustable fits of our pieces result in our products lasting for up to three years which is why each piece runs in more than one size. 

Additionally, with the roomy nature of our garments, they’re perfect for layering underneath, making them wearable all year round – whether that’s for staying dry in summer showers, puddle jumping in the spring, hiking in the fall, or building snow forts in the winter!

 

 

There are no more pieces in my child’s size… When will more sizes be restocked?

If you’re looking for a specific style and size that is showing up as sold out on our website, you can send us an email at tabitha@fairechild.com and we’ll send you a draft order! This acts as a pre-order for when we get a restock in the style and size you’re looking for. You can also sign up for our newsletter and follow us on Instagram for updates regarding all things Faire Child.

 


MATERIAL

 

Are your products waterproof?

All of our pieces are 100% waterproof. They are also windproof, breathable, machine washable and made in Canada! This is thanks to our unique fabric, which is made up of three layers that act together to ensure no moisture gets in, but that is still breathable and warm.

 

What is your fabric made of? 

Our fabric is made of three layers: Upper, Membrane and Lining. Our first layer is soft, non-porous, flexible, windproof, dirt and mud resistant, and plus, it’s free of toxic chemicals like PFC and PTFE! Our second waterproof layer is made using Sympatex’s innovative membrane. This is sandwiched between the upper layer and the lining. It’s composition is very simple, made of only oxygen, carbon and hydrogen making it fully recyclable. Lastly, our lining is both breathable and cozy. It works hard to wick away sweat to keep your kids as dry on the inside as they are on the outside.

For more information on our material and fabric check out our Innovation page on our website.

 

What about things like microplastics?

Faire Child pieces are made from 100% recycled plastic material, and because of this, it’s possible that some microplastics may come off during washing. However, our fabric manufacturer, Sympatex, has tested our fabric and found that because our fabric is a very fine weave, and it is bonded to three layers of fabric, microplastics are much less likely to come off of our fabric than something like a fleece, for example. They said that the only way to 100% guarantee that no microplastics will leach into water is to wash the garments in a bag designed to contain them. When compared to the common alternative to waterproof outerwear, our fabric strikes the lowest environmental impact and they have a positive impact by diverting water from landfills. A common PVC coated polyester is very difficult to recycle as you have to freeze it to remove the vinyl from the fabric. It also contains fluorocarbons and phalates which are detrimental to our environment. By using Faire Child garments, you’re not only diverting plastic from the landfill, but you’re also getting a product that is 100% waterproof, while still leaching as little microplastics as possible.

 

 

How do I wash Faire Child clothing?

To make it easy for you, everything is machine washable! Just make sure to wash in warm water and do not exceed 40 degrees Celsius. Hang to dry for low eco impact or you can tumble dry at low temperature and speed. For ironing, iron on a low setting not exceeding 110 degrees Celsius. (Do no iron the reflective transfers). Faire Child products should not be bleached or dry cleaned.

 


PLACING YOUR ORDER/SHIPPING

 

What currency are the prices listed in?

If you’re shopping from within Canada, please visit fairechild.ca. If you’re shopping from the US or anywhere else in the world you can visit fairechild.com.

  

If I pre-order, when will my shipment be here? 

You can refer to the shipment date that is linked to the product you are pre-ordering!

 

Where do you ship to?

We ship worldwide! We also offer free worldwide shipping on all purchases over $250 currency?.

 

How are shipping rates calculated?

For orders under $250, our flat rate for shipments within Canada are $9 and our flat rate for US and anywhere else in the world is $14.

 

Can I do a local pickup?

Yes! When you’re ready to checkout, there is an option for local pickups.

 

Is there a physical store I can buy Faire Child at?

Currently we have stockists in select provinces in Canada and the US, and a few in Europe (France, United Kingdom and Switzerland). For the full stockists list including the links and locations, please visit our stockists page on our website. Otherwise you can order from our website at anytime!

 

 


EXCHANGES/RETURNS

The pieces didn’t fit my child, or it wasn’t the right match for us…Can I return or exchange? 

If your garment isn’t the right fit for your little one, you have a month (30 days) to return or exchange your order.

 

This is a gift order, can you take off the price tag?

No need to worry if you’re ordering for a gift, none of our products have price tags so you can just order as you would for yourself!

 


For any other questions, inquiries and further information, you can send us an email at sales@fairechild.com, visit our website fairechild.ca and follow us on Instagram @fairechild.